Overview
Swap trend
How swap volume is moving ·
Swap speed
Completed swaps by time to finish · target under 90 seconds
Unlock events
Bluetooth out, Wi‑Fi in · both events across every swap today
Issues over time
Weekly ticket volume by category · last 8 weeks
Top issue types
Ticket volume, last 30 days
Category mix
Share of all tickets
Issues by station
Tickets per station · busiest first · click a category to rank by it
Resolution & escalation
Outcome of every ticket, last 30 days
Officer throughput
Resolved tickets & median time-to-resolve
New issue types from the field
Manager-minted · candidates to formalise